Privacy Policy

Privacy Policy

Effective Date: August 24, 2026

Becoming Counseling Services, PLLC (“BCS,” “we,” “us,” or “our”) values your privacy and is committed to protecting your personal information. This policy explains what we collect, how we use it, and when we may share it. A link to this Privacy Policy will be provided in digital communications and on our website.

1. Information We Collect

We collect information necessary for providing mental health services, including:

Personal Information: Name, contact details, and emergency contacts.

Health Information: Diagnosis, treatment plans, and session records.

Billing Information: Insurance details and payment methods.

Communication Data: Emails, texts, and call records.

Website & Telehealth Data: IP address, browser type, and telehealth usage.

2. How We Use Your Information

We use collected information to:

Provide therapy services and coordinate care.

Process billing and insurance claims.

Send appointment reminders and service updates.

Comply with legal and regulatory requirements.

3. Information Sharing

We do not sell or distribute your information for marketing. Your data may be shared only when: You provide written consent.

Required for billing or care coordination. Legally mandated (e.g., court orders, safety concerns).

4. SMS Privacy Policy & Terms and Conditions

 Becoming Counseling Serivces, PLLC, we respect your privacy and are committed to protecting the information you shared. For instance:

 Non-sharing Clause: We do not share your data with third parties for marketing purposes. Becoming Counseling Services, PLLC will not sell rent or share the collected mobile numbers.

 Opt-in Process

 Customers opt-in by texting "Join" to begin the conversation. After opting in customers will receive the following confirmation: Thank you for opting in to receive recurring messages from Becoming Counseling Services, PLLC Msg frequency varies. Msg & data rates may apply. Reply HELP for assistance. Reply STOP to opt out.

 Data Collection: We will collect your name, email address, mailing address, and mobile phone number when you sign up for SMS updates. The information will be collected via the website contact form, email, rental agreement, or third-party reservation systems.

Data Usage: We use your data solely for sending updates and reminders related to our products or services. Data Security: We protect your data with secure storage measures to prevent unauthorized access.

Data Retention: We retain your information as long as you subscribe to our SMS service. You may request deletion at any time.

MESSAGE AND DATA RATES MAY APPLY. Your mobile carrier may charge fees for sending or receiving text messages, especially if you do not have an unlimited texting or data plan. Messages are recurring, and message frequency varies based on communication needs. On average, 1-2 messages will be sent per month.

 5. Data Sharing and Protection

·Your data will not be transferred to external organizations. We maintain safeguards designed to protect SMS and user data against unauthorized disclosure.

6. Updates & Contact

·We may update this policy and will notify you of significant changes.

If you have any questions about this privacy policy or our SMS communications, you can contact the message sender directly using the contact method provided on this website. Recipients can use the contact information listed on this website to reach the sender regarding SMS messages, privacy questions, or related communication concerns. By engaging with BCS, you acknowledge and accept this Privacy Policy.

For questions or concerns:

Becoming Counseling Services, PLLC
231 Westlake Road, Ste. 202
Fayetteville, NC 28314
Phone: (910) 644-0307
Email: [email protected]