Privacy Policy

Becoming Counseling Services, PLLC (“BCS,” “we,” “us,” or “our”) values your privacy and is committed to protecting your personal information. This policy explains what we collect, how we use it, and when we may share it.

A link to this Privacy Policy will be provided in digital communications and on our website.

1. Information We Collect

We collect information necessary for providing mental health services, including:

Personal Information: Name, contact details, and emergency contacts.

Health Information: Diagnosis, treatment plans, and session records.

Billing Information: Insurance details and payment methods.

Communication Data: Emails, texts, and call records.

Website & Telehealth Data: IP address, browser type, and telehealth usage.

2. How We Use Your Information

We use collected information to:

Provide therapy services and coordinate care.

Process billing and insurance claims.

Send appointment reminders and service updates.

Comply with legal and regulatory requirements.

3. Information Sharing

We do not sell or distribute your information for marketing. Your data may be shared only when:

You provide written consent.

Required for billing or care coordination.

Legally mandated (e.g., court orders, safety concerns).

4. Opt-In Communications

·      If you opt in to receive emails or texts, we do not share your information. You may opt out at any time by replying STOP to texts or clicking unsubscribe in emails.

5. Opt-Out of SMS Messages

·      You can opt out of messaging campaigns at any time by replying STOP to any SMS message you receive from us.

6. Security & Your Rights

We safeguard your data but cannot guarantee complete security. You have the right to:

Access or request corrections to your records.

Limit certain data uses.

File a privacy complaint if needed.

7. SMS and Mobile Data Privacy

·      We respect your privacy.  Mobile information and SMS consent data will not be shared with third parties or affiliates for marketing or promotional purposes.

8. Data Sharing and Protection

·      Your data will not be transferred to external organizations. We maintain safeguards designed to protect SMS and user data against unauthorized disclosure.

9. Updates & Contact

·      We may update this policy and will notify you of significant changes.

For questions or concerns:

Becoming Counseling Services, PLLC
231 Westlake Road, Ste. 202
Fayetteville, NC 28314
Phone: (910) 644-0307
Email: [email protected]

By engaging with BCS, you acknowledge and accept this Privacy Policy.